Last updated: 1 October 2025
These Terms of Service ("Terms") govern access to and use of EventLive’s websites, mobile apps, and related services for hosting, streaming, recording, selling access to, and viewing private events, including weddings, funerals, memorial services, and corporate/educational events (collectively, the "Service").
EventLive LLP ("EventLive," "we," "us," or "our") provides the Service to Organizers (e.g., individuals, videographers, funeral homes, educational institutions, and other businesses that create events) and Viewers (people invited to watch). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
Important: If you organize or stream an event, you are responsible for the content you broadcast, the permissions/consents from people who appear in the stream, and all communications, ticketing, and refunds you offer to your attendees.
Account – a registered profile for an Organizer or Viewer.
Content – video, audio, chat messages, images, graphics, titles, metadata, and other material uploaded, streamed, recorded, stored, or otherwise made available through the Service.
Organizer – the person or entity that creates/hosts a live or on‑demand event.
Viewer – a person invited to watch or interact with an event.
Paid Event – an event where tickets, access codes, or other fees are charged to Viewers.
Payouts – funds due to Organizers from ticket/access sales processed by/through the Service or its payment partners.
You must be at least 18 years old to use the Service. You must provide accurate information and keep it updated. You are responsible for maintaining the confidentiality of your credentials and for all activity under your Account. Notify us immediately if you suspect unauthorized use.
We may refuse the Service, close Accounts, or remove Content at our discretion where we reasonably believe these Terms or applicable law are violated.
For events created by Organizers, EventLive is a platform provider. We are not a party to the event, contract, or relationship between Organizers and Viewers. Organizers are solely responsible for their events, including compliance with laws, consents/permissions, tickets, communications, cancellations, and refunds.
For personal data of Viewers and invitees that Organizers provide to the Service, EventLive acts as a data processor on behalf of the Organizer (the data controller). See Section 16 (Data Protection).
Some features require a paid plan, add‑on, or pay‑per‑event fee (collectively, Fees). If you start a trial, we will notify you of its length and what happens at the end (for example, automatic conversion to a paid plan if not cancelled). We may change plan features and pricing from time to time with reasonable notice where required by law.
Billing. You authorize us and our payment processors to charge your selected payment method for all Fees, taxes, and currency conversion charges.
Auto‑renewal. Subscriptions renew automatically at the then‑current price and billing interval unless you cancel before the renewal date in your account settings.
Late/failed payments. We may suspend or downgrade the Service until payment is made. You remain responsible for accrued Fees.
Organizer subscriptions can be cancelled at any time; cancellation takes effect at the end of the current billing period. Except where required by law or expressly stated for a specific offer, Fees are non‑refundable once the billing period begins. If we materially change the Service to your detriment, you may be entitled to a pro‑rata refund for the unused portion of the current period.
This section applies to Organizer plans; refunds for tickets or Viewer purchases are governed by Section 10.
If you use built‑in ticketing or sell access:
We may suspend ticket sales, delay or withhold Payouts, or reverse transactions where we reasonably suspect fraud, prohibited conduct, or legal non‑compliance.
Your Content remains yours. You are responsible for your Content and you must have all necessary rights, approvals, and consents (including from venues, performers, officiants, next of kin where applicable, and anyone who appears in the stream or whose works are used).
By providing Content to the Service, you grant EventLive a worldwide, non‑exclusive, royalty‑free license to host, transmit, encode, transcode, record, store, reproduce, adapt, distribute, and display the Content solely to operate, improve, and provide the Service (including backups, quality control, support, and content moderation). We do not claim ownership of your Content.
You can delete Content from your Account. Backups and cached copies may persist for a limited time, and deletion may be delayed where required by law or to resolve disputes.
Do not use the Service to:
We may remove or restrict Content or Accounts that we reasonably believe violate these Terms or applicable law.
We respect intellectual property. If you believe Content infringes your rights, notify us with a detailed notice (link, description, your contact info, and a statement of good‑faith belief). For U.S. works, you may send a DMCA notice. We may remove Content and, where appropriate, terminate repeat infringers. Submitting false claims may have legal consequences.
Contact: support@eventlive.pro (Subject: "Copyright/Takedown").
Organizers control who can access their events. Access codes/links should be kept confidential. We are not responsible for lost or shared codes.
Viewer payments and refunds: Refunds for Viewer purchases (tickets/access) are determined by the Organizer’s stated policy and applicable consumer laws. Where EventLive processes payments on behalf of the Organizer, we follow the Organizer’s policy unless required by law to do otherwise. Viewers must contact the Organizer first. If the Organizer does not respond within a reasonable time, contact support@eventlive.pro with details; we may facilitate resolution at our discretion.
Live video depends on third‑party networks, devices, and platforms. We do not guarantee uninterrupted or error‑free service. Organizers are responsible for adequate internet uplink, device power, storage space, and local permissions at the venue. We may provide recommended settings (e.g., bitrate, resolution) but outcomes vary by network conditions.
Backups. Where enabled, the mobile app may save a backup recording to the device’s camera roll. Device storage, OS settings, app permissions, and battery levels are outside our control. We are not liable for failures to create or upload backups.
Retention. Unless otherwise stated in your plan, we do not promise to store Content beyond the published retention limits. You are responsible for exporting or downloading copies you wish to keep.
The Service may rely on or integrate with third‑party services (e.g., payment processors, CDNs, cloud storage, SSO, ticketing, chat). Your use of such services may be subject to their own terms and privacy policies. We are not responsible for third‑party services we do not control.
If you submit ideas or suggestions, you grant us a perpetual, irrevocable, royalty‑free license to use them without restriction or attribution. You have no obligation to provide Feedback, and we have no obligation to use it.
The Service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including non‑infringement, merchantability, and fitness for a particular purpose. We do not warrant that the Service will be uninterrupted, secure, or error‑free, or that Content will be preserved without loss.
To the fullest extent permitted by law, EventLive and its affiliates, officers, employees, and agents will not be liable for any (a) indirect, incidental, special, consequential, exemplary, or punitive damages; (b) loss of profits, revenue, goodwill, data, or business interruption; (c) costs of substitute goods or services; (d) chargebacks, payment processor fees, or penalties; or (e) claims related to your agreements with your Viewers, venues, or vendors.
Aggregate cap. Our total liability arising out of or relating to the Service is limited to the amounts you paid to EventLive for the Service in the 12 months before the event giving rise to the claim. These limits apply whether the claim is based in contract, tort, negligence, strict liability, or otherwise, even if a remedy fails of its essential purpose.
Nothing in these Terms excludes liability that cannot be excluded by law.
Role of the parties. For personal data that Organizers upload or collect from Viewers via the Service, the Organizer is the controller and EventLive is the processor under GDPR (and similar laws). EventLive processes such data only on the Organizer’s documented instructions to provide the Service, implement security measures, support, troubleshooting, and compliance with law.
DPA. The Data Processing Addendum (DPA) is incorporated by reference into these Terms for Organizer use of the Service where required by law. If you need a signed copy, contact support.
Privacy Policy. Our Privacy Policy describes how we process personal data as a controller (e.g., Account, billing, and Service analytics data). By using the Service, you agree to the Privacy Policy.
Organizer responsibilities. Organizers must provide lawful bases and notices to their Viewers, honor privacy rights requests they receive, and configure settings (e.g., retention, access controls) appropriately for their events. Where events include minors, Organizers are responsible for obtaining any parental/guardian consents required by law for recording and streaming.
Security. We implement reasonable technical and organizational measures to protect personal data. No system is 100% secure.
Cross‑border transfers. Where applicable, we use appropriate safeguards (e.g., SCCs/IDTA) for international transfers.
Incident Response. We maintain an incident response process. In the event of a Security Incident affecting Customer Personal Data, we will notify the Organizer without undue delay after becoming aware, provide known details, and cooperate reasonably, including providing information necessary for Organizer notifications to individuals or authorities, consistent with law enforcement and legal requirements.
Data Retention & Deletion. Unless your plan specifies otherwise, event recordings and related Content are retained according to your configured settings or plan limits. Upon Organizer request or account termination, we will delete or return Customer Personal Data within 30 days, except where retention is required by law or to resolve disputes. Backups are purged on a rolling schedule (typically within 90 days).
Confidentiality. We will keep Customer Content and Personal Data confidential and use it only to provide the Service, comply with law, or with your written instructions, and will ensure our personnel and subprocessors are under appropriate confidentiality obligations.
These Terms remain in effect while you use the Service. We may suspend or terminate access if you violate these Terms, pose a risk, or fail required verifications. You may stop using the Service at any time. Sections that by their nature should survive (including 3, 7–16, 18–21) survive termination.
If you are a business, these Terms and any dispute are governed by the laws of England and Wales, and the courts of England have exclusive jurisdiction. If you are a consumer resident in the EU/UK, you also benefit from mandatory consumer protections of your country of residence, and you may bring claims in your local courts.
Nothing in this section limits rights you have under applicable consumer law.
You may not use the Service if you are subject to sanctions or are in a country embargoed under applicable export laws. You agree to comply with all export control and sanctions laws.
We may modify features or suspend the Service (in whole or part) with reasonable notice where feasible. We may update these Terms from time to time. Material changes will be notified (e.g., in‑app or by email). The updated Terms are effective on posting unless a later date is stated. Your continued use after the effective date constitutes acceptance.
Legal notices must be sent to support@eventlive.pro. Routine communications may be sent to your Account email. You may manage marketing communications via preferences or unsubscribe links.
Entire agreement. These Terms (and documents referenced, including the Privacy Policy and DPA) are the entire agreement.
Order of precedence. If you signed a separate written agreement with EventLive, that agreement governs to the extent of conflict.
Severability. If any provision is unenforceable, the rest remains in effect.
Waiver. Failure to enforce a provision is not a waiver.
Assignment. You may not assign these Terms without our consent; we may assign to an affiliate or in connection with a merger, acquisition, or asset sale.
Provide: (1) your contact details; (2) identification of the copyrighted work; (3) the URL or unique identifier of the allegedly infringing material; (4) a statement of good‑faith belief; (5) a statement under penalty of perjury that the notice is accurate and you are authorized; and (6) your signature. Send to support@eventlive.pro with subject “Copyright/Takedown”.
If you have questions about these Terms, please contact support@eventlive.pro.
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